This report includes detailed information about the specific methods and research used to develop and test Knock Your Socks Off Service.
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Based on the extraordinarily popular Knock Your Socks Off Service® (KYSOS) book series, this comprehensive tool will provides customer service managers and employees with valuable insight into their organisation’s ability to deliver world-class service – and helps them create an action plan for improvement.
Two Different Versions
The seventy-nine item KYSO – Manager Version, intended for customer service managers and other organisational leaders, pinpoints developmental areas and helps customer service managers plan for improvement.
|Objective||To assess an organisation’s readiness to deliver world-class service|
|Audience||Customer service managers and employees|
|Time Required||1½ hours each|
|Author||Ronald E. Zemke|